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Reminder: Masks are still required in public and patient care areas at all Norton KDH facilities.

Emergency Services at Norton King's Daughers' Health in Madison

The Emergency Department at Norton King's Daughters' Health in Madison cares for over 15,000 patients each year. Despite those numbers, our goal is to treat each patient as a unique individual.

Medical emergencies require a quick response and a highly trained staff. King's Daughters' provides emergency care 24 hours a day, 7 days a week,accessing advanced diagnostic tests, high-resolution imagery, and a fully staffed laboratory. If needed in certain critical, life-saving situations, helicopter transport is available from our campus.

When to seek Emergency Room Care

When you facing a life-threatening medical emergency or a condition that could result in permanent disability, ER care is appropriate. Below are symptoms/situations that would prompt an ER visit:

  • Allergic reaction where it's hard to breathe
  • Heart attack
  • Heavy bleeding
  • Loss of consciousness
  • Poisoning or suspected poisoning
  • Seizures
  • Severe abdominal pain
  • Severe burns
  • Severe chest pain or sudden/extreme difficulty breathing
  • Severe head trauma
  • Stroke, sudden paralysis or slurred speech
  • Visibly broken bones

In non-emergency situations, you may receive more prompt and cost-efficient care by visiting your primary care provider or our Convenient Care Center.

When to see your Primary Care Provider or Convenient Care

  • Abdominal pain or stomach aches
  • Allergic reactions without breathing issues
  • Common cold or flu symptoms
  • Cuts, scrapes, bites
  • Earaches
  • Fractures
  • Headaches
  • Minor burns
  • Sexually transmitted infections
  • Sports physicals
  • Sprains or strains
  • Strep or sore throat
  • Upper respiratory infections
  • Urinary tract infections

Unless you have a high fever or your condition worsens to become a medical emergency, your primary care provider or the Convenient Care Center can provide effective, cost-efficient care.

Emergency Medical Services (EMS)

Emergency Medical Services (EMS) offers a three-tiered response system to provide both basic and advanced life support. Each ambulance is staffed with a team of EMS professionals, all of whom are certified by the state of Indiana. A paramedic also responds to calls needing additional support.

EMS team members at Norton King's Daughters' Health are experienced in on-site rescue, providing the critical first link to medical care. EMTs stay in constant communication with physicians in the Emergency Department.

During special events, we provide an EMS Bike Team, allowing EMTs to reach the scene much faster, as large crowds often slow the arrival of an ambulance.

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