Visitors can be good medicine for patients. Family members and friends are welcome to visit patients in the hospital. Although we no longer have specific visiting hours, patients need time to rest. There may be times when visitation is limited. Please note the following guidelines.
Masks still required
Norton King's Daughters' Health continues to require masks at all of its locations. The safety of our team members, patients and visitors remains a priority.
Current Visiting Guidelines:
Our visitation restrictions have been updated as follows:
- All visitor/support persons must be healthy and wear a mask covering the nose and mouth at all times, including when visiting or waiting with the patient in a room with a closed door.
- 1 visitor/support person may accompany the patient to his/her provider (physician) office visit or outpatient appointment
- 2 visitors/support persons may accompany a pediatric (minor) patient to his/her pediatric office appointment.
- No visitors under the age of 12
- Inpatient areas - open visitation in inpatient areas from 9 a.m. to 7 p.m.
- Only 2 visitors/support persons will be allowed in the room at a time. Visitor/support persons may change.
- 1 overnight support person will be allowed using the Norton KDH Visitor Pass process.
- COVID-19: patients being "ruled out" or positive for COVID-19 will be permitted to have no more than two visitors/support persons at any given time - Overnight visits are not permitted. The designated visitors must review/sign the COVID-19 Guidance for Visitors prior to visiting the patient.
- Emergency Room
- Contact Person - the patient (if capable) will determine whom the contact person will be for the patient. This contact person will be the only person updated on the patient's condition by staff. Other visitors will need to obtain information from the contact person. Note: If the patient is unable to decide on a contact person, then the patient's POA (Power of Attorney) will be the contact person. If there is no POA, the person who signed the patient in will be the contact person.
- 2 visitors/support persons may be in the room at one time. Visitor/support persons may change with the approval of ED staff.
- COVID-19: Patients being "ruled out" or "positive" for COVID-19 will be permitted to have no more than one visitor/support person at a time (no overnight guests permitted). Each visitor/support person must review/sign the COVID-19 Guidance for Visitors prior to visiting the patient.
- OB/Maternity Unit – 3 visitors/support persons may visit. Each person must wear a visitor armband. In addition, a certified doula will be allowed to attend the birth as part of the medical team. This is supported by The American College of Obstetricians and Gynecologist (ACOG) and The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN).
- The pregnant patient will need to determine who the 3 visitor/support persons will be for her complete stay in the OB department
- Admitting or Charge Nurse will obtain the 3 names and notify ED registration at 10152. The visitor/support person(s) must "check in" at the registration desk where he or she will have a visitor armband applied.
- Surgery - 1 healthy visitor/support person for an adult patient; 2 visitors/support persons for a pediatric patient; healthy and masked.
- For COVID-19 positive patients actively dying, the Director will determine whether support person(s) visit will be allowed.
Families of COVID-19 patients:
- To drop something off for a COVID-19 patient, arrive at the Emergency Department (ER) entrance, proceed to the Emergency Department registration area and notify our team member of the delivery. Someone from the COVID area will come to get the item.
- Patients may receive flowers, but the flowers will be disposed of upon discharge.
- For updates regarding a COVID-19 patient, call 812.801.0075.
- COVID patients are asked to choose one family member or friend (a designee) to receive updates and information. The patient will establish a password with this individual and the nursing staff so that we can confirm the identity of the contact. Once an update is provided, we ask the designated family member or friend to share the information.
- For patients who do not have video sharing capability on their personal phone (i.e. FaceTime), nurses at Norton KDH can assist the patient and provide a FaceTime opportunity with family members. This can be coordinated between the patient and nursing staff.
- Overnight stays are not available for families of COVID patients.
Special visiting hours
Parents and guardians may stay with a child at all times on the pediatric unit. Friends and other family may visit during regular hours.
One or two visitors may stay with the patient following an initial assessment by the physician or nurse practitioner.
For outpatient services on ASU (Ambulatory Services - 2nd Floor in Surgical Services), one or two visitors may stay with the patient.
Parents and/or one family member may stay with the patient.
Intensive Care Unit
Visiting hours are in 20-minute increments at these times:
- 8:30 to 8:50 a.m.
- 11:30 to 11:50 a.m.
- 2:30 to 2:50 p.m.
- 4:30 to 4:50 p.m.
- 8 to 8:20 p.m.
Special arrangements can be made if needed. Visitors may be asked to leave the room during tests or treatments. Smoking is not allowed anywhere in the hospital or on hospital property. Visitors are asked to dress appropriately and must wear shirts and shoes. We ask that no more than two visitors be in a patient's room at one time unless cleared with the nurse or care providers.