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Norton Healthcare announces expansion of financial assistance program to help more families

Friday, February 3, 2023

Louisville, Ky. (February 2, 2023) – Norton Healthcare* has announced changes to its financial assistance program. The changes are intended to increase access to health care by alleviating financial stress that often serves as a barrier and prevents individuals from seeking care.

Previously, families were eligible for Norton Healthcare’s financial assistance program if their household income was equal to or less than 300% of the federal poverty guidelines. With these changes, that income level has increased to 350% of the federal poverty guidelines. For example, a family of four with a combined household income of up to $105,000 now could be eligible for financial assistance.

Community members can apply online or can request a paper copy of the application, which is available in several languages. Once approved, the application will be valid for one year. Those taking part in the program can re-apply every year.

Eligible families can apply for assistance, even if they haven’t been to a Norton Healthcare facility in the past and regardless of whether they have insurance. Norton Healthcare will continue to assist uninsured patients in applying for Medicaid with the help of a third party.

For those with income that excludes them from this program, Norton Healthcare has additional resources available to financially assist patients.

If an individual believes they are eligible for the financial assistance program, they can apply here. Community members also can call (502) 479-6300 to request a hard copy of the application.

*Norton Healthcare includes Norton Children’s Hospital and Norton Children’s Medical Center.

About Norton Healthcare
Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond.

The not-for-profit hospital and health care system is Louisville’s second largest employer, with more than 18,000 employees, over 1,700 employed medical providers and approximately 2,000 total physicians on its medical staff. The system includes six hospitals: five in Louisville and one in Madison, Indiana, with a total of 1,993 licensed beds. A seventh hospital is scheduled to open in West Louisville in late 2024. The system also includes eight outpatient centers, 18 Norton Immediate Care Centers, eight Norton Prompt Care at Walgreens clinics and an expanded telehealth program. It provides care at more than 340 locations throughout Kentucky and Southern Indiana. The hospitals provide inpatient and outpatient general care as well as specialty care including heart, neuroscience, cancer, orthopedic, women’s and pediatric services. A strong research program provides access to clinical trials in a multitude of areas.

In 2022 Norton Healthcare’s five Louisville hospitals and Norton Cancer Institute once again were named LGBTQ Healthcare Equality Leaders by the Human Rights Campaign Foundation, earning a top score of 100 on the Healthcare Equality Index. Norton Healthcare also was recognized as one of the “Best Places to Work for Disability Inclusion” by the Disability Equality Index.

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