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KDH Convenient Care now offers "Reserve My Spot" for patients

Hospital news | Wednesday, September 18, 2019

Contact: Dave Ommen

The KDH Convenient Care Center now offers patients the opportunity to reserve or save their spot in line prior to arrival. Team members are calling it a "Fast Pass" for healthcare.

Advanced check-in is easy. Once on the KDH website, patients may click on the Convenient Care Center tab (main page) and then use the Reserve My Spot button to check-in before arrival. Patients answer a few simple questions and then select an available time to see the provider. A parent may register more than one child during the online check-in process. As follow-up, patients receive a text message reminder 15 minutes prior to their appointment.

Walk-in patients arriving without an appointment will check in using a Kiosk (an iPad). Much the same as registering online, patients will be able to view appointment availability when checking-in at the Convenient Care Center. If a wait is required, patients can select the closest appointment time and then exercise one of two options: wait in the waiting room or leave and return, allowing them to run errands or even go home prior to their appointment.

A large monitor in the waiting room displays which patient(s) are next in line, allowing those registered to know where they stand in the process.

"We realize that everyone's time is valuable and we want to meet their healthcare needs while helping them juggle life in a busy world," said Shannon Stidham, Director of the Convenient Care Center. "We want to improve our process and hopefully make your care experience as convenient as possible."

Patients needing only a flu shot or similar type of visit may register as a "nurse only" patient. This allows those patients to be served more quickly rather than having to wait in line to see the provider. Patients with questions my call the Convenient Care Center at 812.273.5372. The KDH Convenient Care Center is located at 445 Clifty Drive, Madison.

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