What is the Coronavirus?
The Novel Coronavirus (COVID-19) is a respiratory virus that causes a variety of symptoms - ranging from mild to severe.
Symptoms include: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea (per the CDC guidelines). This list does not include all possible symptoms. Talk with your provider if you have questions or concerns.
COVID-19 HOTLINE: 812.801.8010
UPDATE: COVID CLINIC
Due to the recent decline in COVID-19 infections, we are reducing our COVID Clinic hours: 11:00 a.m. to 5:00 p.m. Monday to Friday. The COVID-19 Hotline remains available from 8:00 a.m. to 5:00 p.m. Monday to Friday.
Vaccination appointments may be scheduled through the State of Indiana portal at www.ourshot.in.gov or by calling 211 for assistance. A variety of local options are available - including the Jefferson County Health Department.
Registration link for Kentucky Residents
Norton KDH facilities require masks
KDH continues to require masks at all of its locations. The safety of our team members, patients and visitors remains a priority. Thank you for helping us reduce the spread of COVID-19 by wearing your mask and socially distancing. Please follow local and state guidelines to schedule your vaccine.
Current Visiting Guidelines (May 6, 2022):
Our visitation restrictions have been updated as follows:
- All visitor/support persons must be healthy and wear a mask covering the nose and mouth at all times, including when visiting or waiting with the patient in a room with a closed door.
- 1 visitor/support person may accompany the patient to his/her provider (physician) office visit or outpatient appointment
- 2 visitors/support persons may accompany a pediatric (minor) patient to his/her pediatric office appointment.
- No visitors under the age of 12
- Inpatient areas - open visitation in inpatient areas from 9 a.m. to 7 p.m.
- Only 2 visitors/support persons will be allowed in the room at a time. Visitor/support persons may change.
- 1 overnight support person will be allowed using the KDH Visitor Pass process.
- COVID-19: patients being "ruled out" or positive for COVID-19 will be permitted to have no more than two visitors/support persons at any given time - Overnight visits are not permitted. The designated visitors must review/sign the COVID-19 Guidance for Visitors prior to visiting the patient.
- Emergency Room
- Contact Person - the patient (if capable) will determine whom the contact person will be for the patient. This contact person will be the only person updated on the patient's condition by staff. Other visitors will need to obtain information from the contact person. Note: If the patient is unable to decide on a contact person, then the patient's POA (Power of Attorney) will be the contact person. If there is no POA, the person who signed the patient in will be the contact person.
- 2 visitors/support persons may be in the room at one time. Visitor/support persons may change with the approval of ED staff.
- COVID-19: Patients being "ruled out" or "positive" for COVID-19 will be permitted to have no more than one visitor/support person at a time (no overnight guests permitted). Each visitor/support person must review/sign the COVID-19 Guidance for Visitors prior to visiting the patient.
- OB/Maternity Unit – 3 visitors/support persons may visit. Each person must wear a visitor armband. In addition, a certified doula will be allowed to attend the birth as part of the medical team. This is supported by The American College of Obstetricians and Gynecologist (ACOG) and The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN).
- The pregnant patient will need to determine who the 3 visitor/support persons will be for her complete stay in the OB department
- Admitting or Charge Nurse will obtain the 3 names and notify ED registration at 10152. The visitor/support person(s) must "check in" at the registration desk where he or she will have a visitor armband applied.
- Surgery - 1 healthy visitor/support person for an adult patient; 2 visitors/support persons for a pediatric patient; healthy and masked.
- For COVID-19 positive patients actively dying, the Director will determine whether support person(s) visit will be allowed.
Arriving at the Emergency Department - COVID:
Norton King's Daughters' Health asks that all patients arriving at the Emergency Department (ER) wear a mask. Patients who know they are COVID positive are asked to notify the ER registration team upon arrival.
Patients who are experiencing symptoms of COVID-19 but who have not yet been tested (or received results) are also asked to notify the registration team upon arrival.
If you are having a medical emergency, please call 9-1-1.
Families of COVID-19 patients:
- To drop something off for a COVID-19 patient, arrive at the Emergency Department (ER) entrance, proceed to the Emergency Department registration area and notify our team member of the delivery. Someone from the COVID area will come to get the item.
- Patients may receive flowers, but the flowers will be disposed of upon discharge.
- For updates regarding a COVID-19 patient, call 812.801.0075.
- COVID patients are asked to choose one family member or friend (a designee) to receive updates and information. The patient will establish a password with this individual and the nursing staff so that we can confirm the identity of the contact. Once an update is provided, we ask the designated family member or friend to share the information.
- For patients who do not have video sharing capability on their personal phone (i.e. FaceTime), nurses at Norton KDH can assist the patient and provide a FaceTime opportunity with family members. This can be coordinated between the patient and nursing staff.
- Overnight stays are not available for families of COVID patients.
COVID-19 Hotline: 812.801.8010
Update: Available Monday - Friday (8:00 a.m. - 5:00 p.m.)
Medical Emergencies: If you are experiencing severe symptoms, please call 911 or go to the nearest emergency room.
FREE COVID-19 Testing
MADISON - Norton KDH Convenient Care Center (445 Clifty Drive):
COVID-19 TESTING HOURS :
The COVID-19 Testing Site will be CLOSED on Thursday, February 3 due to forecasted winter weather. Testing will resume at 11:00 a.m. Friday, weather permitting.
We strongly encourage anyone needing a COVID test due to symptoms of the illness or due to exposure to COVID to schedule an appointment through the State's scheduling module - highlighted below:
Register online: scheduling.coronavirus.in.gov
Please note the updated schedule below regarding FREE COVID-19 testing through the State of Indiana. If needed, COVID-19 testing can be ordered by the nurse practitioner during a scheduled visit (in this case, a testing fee will be included).
RAPID TESTS are currently unavailable at the State of Indiana testing location inside Convenient Care. This is due to a national shortage. PCR tests are available.
Monday: 11:00 a.m. to 7:00 p.m.
Tuesday: 11:00 a.m. to 7:00 p.m.
Wednesday: 11:00 a.m. to 7:00 p.m.
Thursday: 11:00 a.m. to 7:00 p.m.
Friday: 11:00 a.m. to 6:00 p.m.
Saturday(s): 9:00 a.m. to 1:00 p.m.
Register online: scheduling.coronavirus.in.gov
Register by phone: Call 211
Walk-in testing is available based upon availability and scheduling. Please be patient with our team members as volumes have increased and they are working as quickly as they can to assist everyone.
COVID-19 Test Pricing
Insured patients: $155.00
Note: Most insurance plans cover COVID-19 testing; please check your individual coverage. Uninsured patients (no insurance): 30-percent (30%) discount.
Masks and Face Coverings
In accordance with the State of Indiana mandate, Norton King's Daughters' Helath requires all patients, guests and visitors (except those age 2-under) to wear a mask (or face covering) when entering a Norton KDH facility (hospital or physician/provider office location) and to wear the mask throughout the visit. Thank you for helping us reduce the risk or spreading COVID-19 to others.
Providers accepting appointments
Your overall health is important, please do not let COVID-19 keep you from maintaining your health. Contact your personal care provider (physician or nurse practitioner) regarding appointment options.
Antibody Testing available
Norton KDH provides antibody testing for COVID-19. Antibody testing is available to anyone at a cost of $75 per test (a patient may seek insurance reimbursement on his/her own). First priority is given to healthcare workers and first responders. To schedule a COVID-19 antibody test, call the COVID-19 Hotline at 812.801.8010 or your personal care provider. Results will be sent directly to the patient unless otherwise specified. If you have recently been sick, wait at least three (3) weeks after the onset of symptoms to be tested (per CDC guidelines). The antibody test can confirm whether someone has contracted the virus, whether known or unknown (asymptomatic).
What to do you if you have COVID-19 Symptoms/Questions
- 1. Call the COVID-19 Hotline 812.801.8010 - 8:00 a.m. - 5:00 p.m. (Monday - Friday);
- 2. If you have questions before the Hotline opens or after it closes for the day - and symptoms are manageable - call the COVID-19 Hotline at the next available opportunity;
- 3. Free testing is available through the State of Indiana. Please see hours and locations at the top of this page - testing is offered at our Convenient Care Center and Dr. Scott Frede's office at the Switzerland County Medical Building in Vevay.
- 4. If symptoms worsen or you believe you are having a medical emergency, call 911 or report to the nearest emergency department. If heading to the Norton KDH Emergency Department, please call 812.801.0800 (main switchboard) in advance to alert the Emergency Department team of your arrival. Team members will meet you outside the entrance to help protect themselves and others from possible exposure.
What to do you if you have been exposed to COVID-19
- Stay home and self-quarantine (isolate) for 14 days;
- Contact your personal care provider for additional follow-up recommendations;
- If symptoms develop, call the COVID-19 Hotline at 812.801.8010.
- Please get tested. Free testing is available; hours and locations noted above.
How can you protect yourself?
COVID-19 can be transmitted through droplet (airborne) and also via infected surfaces:
- Wear a mask or face covering when around others (outside of your immediate household);
- Socially distance - stay at least 6-feet from others whenever possible;
- Avoid gatherings (including extended family and friends); groups of people increase the risk of someone transmitting the virus, even if they do not know they have it;
- Wash your hands frequently with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based (at least 60% alcohol) sanitizer;
- Avoid touching your eyes, nose and mouth with unwashed hands;
- Avoid contact with people who are sick or who have any symptoms of COVID-19;
- Stay home if you are sick or experiencing symptoms (even if symptoms are mild);
- Clean and disinfect frequently touched objects and surfaces.