From Dr. Holly Robinson, Vice President of Quality
Healthcare is undergoing monumental change. Although change is always difficult, it can also be exciting. The country's prior healthcare model was unsustainable, and we have many opportunities for improvement. We want to be the best rural hospital in America.
Excellent rural healthcare includes providing top-notch emergency care - with stabilization and transport when necessary. It is safe and efficient care during hospitalizations and surgery. It is a patient-centered approach which recognizes that illness or injury is frightening and stressful for patients and families. It involves doing what we can to ease pain. It also means welcoming a new baby close to home so that family and friends may participate in the joyous occasion.
For the "new" healthcare model to be successful, we at KDH play a critical role. We are challenged to care for patients with a focus on both high quality and reasonable cost. Here are some ways in which we're working to provide exceptional care ...
We have teams working to create a seamless discharge process; ensuring patients understand their discharge instructions and know how to take medications appropriately. These things help ensure that patients have the best chance to remain home and out of the hospital.
Some of our Patient Experience Projects include hand massages, washcloth animals, piano music, and beautiful artwork on display - via a partnership with the Madison Art Club.
We actively seek patient's opinions through survey tools; your feedback is important to us. ER patients complete a survey on an iPad before they leave to provide immediate feedback on their experience. We want to serve you well.
Below you can read about additional quality and patient care initiatives.
Keeping "US" Healthy ...
Population Health Management is one of the foundations of the Affordable Care Act. Government Payers, through Medicare and Medicaid, as well as the insurance companies believe that it is less expensive to keep people healthy than to take care of illness when they develop severe or chronic diseases. Doctors and hospitals would love to keep people healthy too! Under this new payment system, KDH must develop new ways to partner with you to keep you healthy. One place you might see this is when you visit a provider's office here at KDH. We may ask you things such as ...
- When was your last mammogram or colonoscopy?
- Are there things about you that make it likely you might fall?
- Would you like to receive the flu or pneumonia vaccine?
- Are you using tobacco products and would you like help stopping?
- Did you realize your health would likely be better if you changed your diet?
- Are you exercising regularly?
These questions are time consuming but we want to be sure that you are receiving information, testing and treatment options to give you the healthiest life possible. As your healthcare provider, we must partner with you in the new healthcare system. Thank you for giving us this opportunity.
Award from March of Dimes and Indiana Hospital Association
The OB/GYN (Obstetrics and Gynecology) providers at KDH recently received an awards banner from the Indiana Hospital Association and March of Dimes recognizing their efforts to eliminate elective deliveries (births) prior to 39 weeks. The state average for Indiana is 4 percent. Here's why it matters: For almost three decades, the American College of Obstetricians and Gynecologists and the American Academy of Pediatrics have had in place a standard requiring 39 completed weeks gestation prior to elective delivery (natural or C-section). A survey conducted in 2007 of almost 20,000 births, revealed that almost one-third of babies in the United States were electively delivered and that 5 percent of those were delivered in a manner violating the standard. Most of these are/were done for convenience, but resulted in an increase in neonatal morbidity - including a 13-21 percent increase in the need for neonatal intensive care. According to the American Academy of Family Physicians (2000), elective C-section rates before 39 weeks also resulted in higher rates of adverse respiratory outcomes, mechanical ventilation, sepsis, and hypoglycemia. Providing a healthy environment for mothers and babies is important to our OB/GYN team. If you have questions, please talk to one of our OB/GYN providers: Dr. Kelli Hertz, Dr. Tina Hendrick, Dr. Jennifer Roney, or Dr. Victoria Shirley.
Quality Compare Links
Below are links to access updated quality information about KDH and other hospitals throughout the country - available through national and governmental resources.
Comparing Home Health Agencies
Compare Nursing Homes
Additional Quality-Related Web Sites